Power Outages
At West Oregon Electric Cooperative (WOEC), our mission is simple: to provide safe and reliable service—day and night.
Our crews work year-round to maintain power lines.
We remove hazardous trees from rights-of-way.
We upgrade equipment to strengthen our system.
Even with these efforts, severe weather and accidents can still cause outages. Sometimes outages can last several hours —or even days—depending on the situation. Repairs during storms can be complex, time-consuming, and often dangerous.
Reporting a Power Outage
Call our office: (503) 429-3021 or (800) 777-1276
Our dispatch center includes 3 Member Service Representatives who answer calls during outages.
We also rely on a third-party answering service to help manage high call volumes.
Not all calls may get through during major storm events.
Please know: we’re aware of concerns with the automated system and are actively exploring improvements.
Report via text: (855) 940-3961
The member just needs to text “Out” to this number.
They may also text in “status” for restoration time update
Report via SmartHub
Log In to your account and select “Report Outage”
Important: During a storm or outage, only call to report a power outage or emergency.
Staying Informed
Safety Is Always Our Number 1 Priority.
When available, we will post updates and estimated restoration times on our website.
You can also view current outage information on our Outage Map.
Check back regularly for the latest information.
Storm Preparedness
Don’t wait until the storm hits—prepare now so you’re ready to stay safe during an outage.
More About Storm Preparedness
Outage Tips
Never go near or touch a downed power line.
Never wire a portable generator directly into your electrical panel.
Check your electrical panel: Look for tripped breakers or blown fuses. Try to reset the breakers by switching them off, then on.
Turn off major appliances: Water heater and heating system breakers should be turned off to avoid overloading when power is restored.
Know what steps to take to be comfortable, safe, and help the Co-op restore service quickly.
Call WOEC: (503) 429-3021 or (800) 777-1276:
- Report any flashes, loud bangs, or trees that can help repair crews locate damaged lines.
Unplug voltage-sensitive equipment.
Install surge protector power strips: The higher the Joules rating, the better protection.
Switch on an outside light: This may assist crews in determining if your power has been restored late into the night.
Keep refrigerator and freezer doors closed.
Wildfire Season Update
Know what steps to take to be comfortable, safe, and help the Co-op restore service quickly.
Protective measures include modifying high-voltage electric.
Like a circuit breaker in your home, the switch senses when trouble occurs—such as a tree branch falling on the line—and shuts off the power.
We will not re-energize the line until we visually inspect it and confirm with public safety partners that there is no fire in the area.
Important: These measures may result in more frequent and prolonged outages.