Extraordinary Times and we’re all in this together. As we work through this together, I want you to know that we’re here to help. There has been a lot of talk about passing legislation prohibiting utilities from doing disconnects for non-payment during this pandemic. Over the last few years, we have worked very hard with our members to ensure their lights stay on. We typically start off each month with 200 shutoff notices going out to members and by the time we roll a truck to disconnect it’s down to one maybe two at the most. That’s how hard the front office works with you to keep your lights on.
While we will work with each of you to pull through this difficult time, as a cooperative, we do not have the resources to allow us to forgive non-payment debt for our members. However, we are able to forgive collection fees, and make payment arrangements during this time. We encourage you to keep a close eye on your account and reach out to the local energy assistance groups if you find yourself in a situation where you cannot pay your bill. As many utilities have opted to forgo disconnects during this time, it is crucial that members keep in mind, the debt will not go away, and usage will continue to be billed. WOEC will continue to run the shut off process, as we do every month, and notices will be sent out. If you receive a shut off notice, please do not panic and contact our office for assistance. We will personally call each member on the disconnect list and work with them to keep the lights on. As I said before, we often have zero accounts disconnected for nonpayment. The most common cause of a disconnected account is the inability to reach the member and/or the home is vacant.
It is especially important, now more than ever, to make sure we have updated contact information for you. We will make every effort to reach you prior to a scheduled service interruption, but we are only as good as the information we have on record. A great way to update your information or monitor your usage is through SmartHub. If you are not registered already, you can easily do so through our website or on your mobile device by downloading the SmartHub app.